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Terms of Service

The terms that govern your use of Upflo HVAC's website and services.

Last Updated: May 31, 2026

1. Acceptance of Terms

These Terms of Service (“Terms”) govern your use of the website operated by Upflo Sandbox HVAC LLC (“Upflo HVAC,” “we,” “us,” or “our”) and the services we provide. By using our website, requesting an estimate, or engaging our services, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use our website or services.

2. Who We Are

Upflo Sandbox HVAC LLC is a residential HVAC services provider serving Atlanta, Marietta, Decatur, Smyrna, Roswell, Sandy Springs, Alpharetta, Norcross, Duluth. You can reach us by phone at (706) 555-0199 or by email at info@upflosandbox-hvac.com.

3. Our Services

We provide heating, ventilation, and air conditioning (HVAC) services, including repair, installation, maintenance, and related work. The specific scope, pricing, and availability of any service are determined on a case-by-case basis and confirmed in your estimate or service agreement.

4. Estimates and Quotes

Initial estimates are non-binding and may require an on-site assessment before a final quote is provided. Written quotes are valid for the period stated on the quote. Work begins once you accept the quote and we confirm scheduling.

5. Service Area

We primarily serve Atlanta, GA and surrounding communities. We may decline service, or apply additional charges, for locations outside our standard service area.

6. Scheduling, Rescheduling, and Cancellation

We will work with you to schedule service at a mutually convenient time. Please provide reasonable advance notice if you need to reschedule or cancel. Any applicable rescheduling or cancellation terms, including fees for missed or late-cancelled appointments, will be communicated to you at the time of booking.

7. Your Responsibilities as a Customer

As a customer, you agree to:

  • Provide accurate contact and property information;
  • Ensure safe and reasonable access to the areas where work will be performed;
  • Disclose known hazards or relevant conditions at the property;
  • Make payment in accordance with your estimate or service agreement; and
  • Communicate any concerns promptly so we can address them.

8. Payment Terms

Payment is due as set out in your estimate or service agreement, typically upon completion of the work unless otherwise agreed in writing. We accept the payment methods identified at the time of service. Late or unpaid balances may be subject to fees as disclosed in your service agreement.

9. Warranty

We stand behind the quality of our workmanship. The specific warranty terms applicable to your repair, installation, or equipment — including coverage and duration — will be provided in your estimate or service agreement. Manufacturer warranties on equipment and parts are provided by the manufacturer and are subject to their terms.

10. Limitation of Liability

To the fullest extent permitted by law, Upflo Sandbox HVAC LLC is not liable for damages arising from conditions outside our reasonable control, including pre-existing or concealed defects, acts of nature, or third-party actions. Our total liability for any claim related to our services is limited to the amount you paid for the specific service giving rise to the claim. We are not liable for incidental or consequential damages.

11. Communications Consent

By providing your contact information, you consent to receive communications from Upflo HVAC by phone, text message, and email regarding your service request and our services.

  • SMS program: We send service-related and informational text messages such as confirmations, reminders, follow-ups, scheduling links, and occasional updates or offers.
  • Opt-out: Reply STOP to any text message to unsubscribe. Reply HELP for help. You may also unsubscribe from marketing emails using the link in any such email.
  • Message and data rates may apply, and message frequency varies.
  • Carrier disclaimer: Mobile carriers are not liable for delayed or undelivered messages.
  • Age: You must be at least 18 years old to consent to receive messages.

Our handling of your information is described in our Privacy Policy.

12. Website Use

You agree not to use our website for any unlawful purpose, to attempt unauthorized access to our systems, to transmit malicious code, to impersonate others, to scrape content for commercial use, or to interfere with the operation of the site.

13. Intellectual Property

All content on this website, including text, graphics, logos, and images, is owned by or licensed to Upflo Sandbox HVAC LLC and is protected by applicable intellectual property laws. You may view and share content for personal, non-commercial purposes, but you may not reproduce it commercially without our written permission.

14. Third-Party Services and Links

Our website and services may rely on or link to third-party providers, including Upflo AI (our marketing and automation partner) and other platforms described in our Privacy Policy. We are not responsible for the content or practices of third-party websites.

15. Disputes and Governing Law

We encourage you to contact us first so we can resolve any concern informally. These Terms are governed by the laws of the State of GA, without regard to its conflict-of-laws rules, and any dispute will be handled in the courts located in GA.

16. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the “Last Updated” date above. Your continued use of our website or services after changes take effect constitutes acceptance of the updated Terms.

17. General Provisions

These Terms, together with our Privacy Policy and any service agreement, constitute the entire agreement between you and Upflo Sandbox HVAC LLC. If any provision is found unenforceable, the remaining provisions remain in effect. Our failure to enforce any provision is not a waiver of it. We are not liable for delays or failures caused by events beyond our reasonable control.

18. Contact Us

Questions about these Terms? Contact Upflo Sandbox HVAC LLC:

See also our Privacy Policy.

Call (706) 555-0199